Refund & Replacement Policy

We stand behind the quality of every order. Because our products are perishable, we handle issues a little differently from other goods — your rights under the Consumer Guarantees Act 1993 still apply.

If something's wrong

Contact us within 24 hours of delivery at orders@gylison.co.nz or 09 000 0000 with your order number and photos of the product, packaging and label. If an item arrives damaged, not cold, spoiled or incorrect, we will replace it or refund you in full.

What we can't refund

• Change of mind on perishable products
• Spoilage caused by the product not being refrigerated promptly after delivery
• Missed deliveries due to incorrect address or instructions
• Normal weight variation within ±5%

How refunds are paid

Approved refunds are returned to the original payment method, usually within 5–10 business days.

Cancellations

You can cancel free of charge before your order has been packed. Contact us as early as possible.